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Report A Concern Online

Sevaro Health is committed to safe, high-quality teleneurology care. If you are a patient, family member, partner hospital, or Sevaro team member with a concern about the safety or quality of care provided by Sevaro, we want to hear from you.

Contact Sevaro first. 
Email our Quality team at qualityteam@sevaro.com or call 1-866-239-1650. 
You may also write to Sevaro Health, Attn: Quality, 1 Tower Center Blvd, Suite 1510, East Brunswick, NJ 08816. 
 
If you are a patient at one of our partner hospitals, you may also raise your concern with that hospital’s patient relations office.

Contact The Joint Commission. 
 
Sevaro Health is accredited by The Joint Commission. If your concern has not been resolved, or you prefer to report it directly, you may contact The Joint Commission:
  • Online: jointcommission.org (select “Report a Patient Safety Concern”)
  • Phone: 1-800-994-6610
  • Mail: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181


Sevaro will not take any retaliatory or disciplinary action against anyone for reporting a safety or quality concern to Sevaro or to The Joint Commission.

DATA PROTECTION & PRIVACY NOTICE

Your report will be received by Sevaro’s compliance team. Your privacy will be maintained in accordance with local legal requirements and your identity shall be kept confidential throughout the whole process. If you choose to share identifying information, it will be shared to the relevant people involved in any further investigation. Sevaro will not retaliate and will not tolerate retaliation against any individual for reporting a good-faith concern or complaint, or for participating in the investigation of any complaint. You have the right to access, correct, and delete your personal data.

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