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Manager of Client Success – RN Required

Full Time

  • USA/Remote

Job Details

Position Title

Manager of Client Success

Job Type

Full-Time

Reports To

Director or SVP, Client Success & Physician Experience

Location

Remote

COMPANY OVERVIEW:

Sevaro is a physician-founded and led tele-neurology company committed to transforming neurological care delivery through technology, data, and compassionate service.

We partner with hospitals and health systems nationwide to provide timely, high-quality stroke and neurology care, helping improve patient outcomes and operational efficiency.

POSITION OVERVIEW:

The Manager of Client Success will play a critical role in supporting Sevaro’s hospital and health system partners post-implementation. This position ensures client satisfaction through proactive communication, service coordination, and operational reporting.

As a key member of the Client Success team, you will collaborate across internal teams to deliver an exceptional client experience and support the retention and growth of our partnerships.

KEY RESPONSIBILITIES:

Client Support & Coordination

  • Serve as a reliable point of contact for day-to-day client support, scheduling coordination, and operational inquiries
  • Assist senior client success leaders in executing client success plans, tracking milestones, and ensuring overall satisfaction
  • Manage meeting logistics, action items, and documentation following client interactions


Operational Reporting & Communication

  • Collect, analyze, and deliver client-specific performance and utilization reports
  • Prepare materials for program reviews and client meetings to align with client goals
  • Identify and escalate client concerns, ensuring timely resolution and loop closure


Internal Collaboration

  • Partner closely with Clinical, Operations, Product, and Quality teams to facilitate seamless service delivery
  • Track and communicate updates, escalations, and resolutions across internal stakeholders
  • Capture and share client feedback to advocate for client needs internally


Client Engagement & Retention Support

  • Support client onboarding and orientation in collaboration with the implementation team
  • Track service commitments, contract milestones, and renewal timelines
  • Maintain comprehensive internal documentation of account activities, client history, and success plans

QUALIFICATIONS:

  • 5 years of experience in healthcare, Registered Nurse (RN) required
  • Familiarity with hospital workflows or clinical operations preferred
  • Excellent organizational and written/verbal communication skills
  • Strong attention to detail and ability to manage multiple priorities
  • Proficiency in Microsoft Office, CRM systems (e.g., Salesforce), and data interpretation
  • Comfortable working in a remote, fast-paced, and collaborative environment

WHAT YOU BRING:

  • A client-first mindset and commitment to service excellence
  • A collaborative, team-oriented approach with a strong work ethic
  • The ability to anticipate client needs and follow through effectively
  • A passion for improving healthcare through strong partnerships
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