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How Advanced Telestroke Technology and Quick Thinking Saved Luis: A Synapse 2.0 Success Story

𝗧𝗲𝗹𝗲𝘀𝘁𝗿𝗼𝗸𝗲 𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁: 𝗔 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗡𝗲𝘂𝗿𝗼𝗹𝗼𝗴𝗶𝘀𝘁’𝘀 𝗣𝗢𝗩 using telestroke technology to save a life

It was just another lunch break for Dr. Morales, a virtual neurologist from Sevaro…until a critical call came through for Luis.

Luis, a 66-year-old retiree who had just fully recovered from a stroke two months earlier, was enjoying a quiet lunch at home with his family. Suddenly, while laughing at a joke, Luis felt an all-too-familiar sensation: his right side weakened, his speech slurred, and his vision blurred. His family, alarmed by the sudden change, knew exactly what was happening—a stroke was taking hold again.

Thankfully, Luis’s family was prepared. They knew the importance of time in such emergencies. His wife immediately dialed 911, setting off a chain of events that showcased the power of modern medical technology and quick, coordinated care.

Once Luis arrived at the hospital, the right tools were in place to ensure his quick recovery. Here’s how each component of Sevaro’s telestroke technology, Synapse 2.0, played a pivotal role in his treatment.

Immediate Connection: The Role of OneCall™

As soon as Luis was admitted to the hospital, the emergency department staff dialed their unique OneCall phone number to get the process started. Within 45 seconds, Dr. Morales was on the phone reviewing Luis’s case, ready to make critical treatment decisions immediately.

This rapid connection is vital during a stroke, where every minute saved is brain function preserved.

Ensuring the Right Expertise: SimpleSchedule

Once the OneCall number was dialed, SimpleSchedule kicked in. This tool ensured that the neurologist on call was not only available but was the right specialist for Luis’s specific situation.

It manages schedules based on state licenses, credentials, and privileges and activates automatic backup and non-urgent coverage models. This meant that despite the suddenness of the situation, the most qualified neurologist was ready to assist, without any delay.

Infographic for a telestroke success story

Streamlined Data Management: Nirvana Notes

Once Dr. Morales connected with the hospital and started assessing Luis, Nirvana Notes played a crucial role in capturing and automating data during their interaction, using ambient AI to document audio captured from both phone and video interactions.

Nirvana Notes provided Dr. Morales with quick and easy visibility into Luis’s medical history (including his prior stroke) and current symptoms, facilitating a swift and accurate diagnosis—a left M2 occlusion.

On-the-Go Response: Triage App

Despite Dr. Morales being away from her computer for lunch, the Triage App ensured that the emergency did not have to wait. This HIPAA-compliant application enabled her to answer the call and capture basic patient information while standing in her kitchen.

The Triage App also allows Sevaro OneCall to bypass voicemails and direct the call immediately to the next available provider if needed.

Thanks to the Triage App, Dr. Morales was able to start triaging Luis immediately, setting the stage for urgent intervention. The decision was made to proceed with a mechanical thrombectomy—an advanced procedure that would require precise coordination and rapid action.

A Swift and Successful Intervention

Thanks to the immediate connection between hospital staff and Dr. Morales,  Luis underwent the mechanical thrombectomy within minutes of arriving at the hospital.

The procedure was not only a technical success but was executed quickly enough to prevent significant damage from the stroke. Luis’s recovery was remarkable. Just like his first stroke, he responded exceptionally well to the treatment, and after only a few days in the hospital, he was able to return home.


Luis’s story is a testament to how integrated technology can transform patient outcomes in critical care situations. Each component of Sevaro’s Synapse 2.0—from OneCall™ and SimpleScheduler to Nirvana Notes and the Triage App—played a crucial role in ensuring that the response to his stroke was as swift and effective as possible.

Stories like Luis’s highlight the incredible potential of technology to not just treat but truly save lives by connecting patients with lifesaving care when seconds count. 

Is your hospital system looking to enhance your neurology department or seeking efficient software solutions for your telestroke program?

Sevaro is here to help. Reach out to us today to discover how our innovative teleneurology solutions can revolutionize your patient care. Let’s make a difference together.