At Sevaro, we ensure the smoothest hospital implementation process to help our partner’s medical staff receive the specialized support they need for optimal patient outcomes. Much like no two patients are the same, no two hospitals are the same, so we customize our onboarding process to each new partner.
Specialized stroke care remains a prioritized concern among healthcare providers. Stroke-related deaths have continued to rise in the last three decades, yet the ASA (American Stroke Association) notes that 80% of stroke cases are preventable.
Through game-changing telemedicine technology like OneCall, Sevaro offers swift emergent care for acute neurology patients. However, to have Sevaro’s time and life-saving support system in place, it is necessary to guide hospital staff through a learning process. Therefore, our team has developed a structured approach that aligns seasoned, boarded vascular neurologists with on-site staff from the earliest stages of implementation.
Sevaro’s Implementation Process
The multidisciplinary team within a hospital needs to stay in lock-step alignment for the smoothest implementation to occur Sevaro begins by grouping on-site teams together to gather a thorough understanding of the standard workflows and practices within the hospital.
Step 1 – Meeting the Team
Our service team plans a meeting with hospital staff (including clinical, organizational, and administrative staff managing the OneCall service) to learn more about how things are done and identify where Sevaro can supplement existing processes. Both teams will collaborate to develop a detailed implementation roadmap.
Sevaro signs a Master Service Agreement with the hospital team once all parties clarify their respective roles, liabilities, and responsibilities with the implementation. Timelines (i.e., product activation), budgets, and other resources are shared to help collaborators stay on target. Goal alignments are the highlight of the initial step.
Step 2 – Licensing and Credentialing
Sevaro collaborates with the hospital team to assess and confirm the medical license and expertise of a small team of specialists assigned to the house staff. The hospital’s Management Services Organization (MSO) compiles the professional information for licensed accreditation.
The authentication process includes clinical performances and the scope of approved patient care services.
Step 3 – Clarifying Procedures
We ensure that the Sevaro team works seamlessly with the hospital staff by organizing in-person site visits. Our team will learn more about hospital systems, and establish rapport and cultivate relationships with the hospital staff so we learn how we best work together as a team.
As part of the process, a member of the Sevaro team will work with the ED (emergency department) to discover the protocols and methods of improving the implementation accordingly. Through real-time observations and collaboration, our team establishes realistic responses with hospital staff.
Step 4 – Mock Consultations and Beyond
Sevaro conducts mock consultations before going live to fine-tune systems and minimize errors through realistic scenarios. Specifically, Sevaro technicians will be on-site at the hospital to test OneCall and Synapse 2.0, our voice-activated medical record that allows physicians to receive the information necessary to make rapid treatment calls. The mock-up phase usually takes between one to two weeks as hospital teams navigate the Sevaro system to fine-tune their telemedicine response.
While the entire implementation process may last between 90-120 days, Sevaro maintains consistent check-ins throughout the process to ensure that all systems are operating with maximum efficiency.
How Does Sevaro Simplify the Process?
Our team prioritizes clear communications from day one. We initiate transparent discussions with hospital teams to set realistic expectations before each teleneurology implementation. As such, we recognize the specific challenges faced by our partners and identify the most suitable solutions according to their unique needs to facilitate the most prompt and timely responses.
Sevaro’s team is always willing to educate doctors, nurses, and hospital staff on best practices, based on accrued on-the-ground experience from past collaborations. With open communication, we will help teams collaborate with a frictionless arrangement that optimizes the Sevaro experience.
A key differentiator about Sevaro is that we provide a small team of top vascular neurologists (usually comprised of 12 doctors or less) with the experience and expertise to offer the highest level of patient care and treatment through specialized communication.
Rather than disrupting current hospital workflow and practices, Sevaro seeks to learn and become a part of an existing system. Our versatile team operates with a tech-agnostic approach, ready to work with the technology provided by hospitals and to document in their EMR. Partners can expect minimal onboarding, and reliable support when required.
Sevaro’s goal is to establish lasting professional relationships with healthcare staff and to help deliver consistent and high-quality telemedicine service across every hospital setting.
Why Partner with Sevaro
Sevaro is a physician-led company that continues to improve telestroke responses and patient outcomes with evidence-based care. The Montana Hospital Association (MHA) recently named Sevaro as their preferred stroke care and management vendor.
Our team remains highly dedicated to supporting hospitals with the specialization in responding to time-sensitive stroke emergencies. Research shows that Sevaro reduces acute neuro-transfer rates by as much as 90%, DTN (door-to-needle) time by as much as 50%, and in-patient LoS (length of stay) by up to 25%.
We will differentiate and expand your hospital’s care services. By partnering with Sevaro, your healthcare organization can look forward to optimized 24/7 telestroke and inpatient teleneurology assistance that delivers the best patient outcomes. Choose Sevaro as your trusted teleneurology partner today.