Experience in Action – Leveraging Regional Coverage Pods for Continuity of Care and Strong Clinical Relationships

 

We’ve learned a lot through the years, and it shows in our culture, as our team consistently shares best practices and interacts with one another across sites to benefit our hospital partners and their patient care. One of the best practices our group sees over and over is maintaining processes and procedures focused on continuity of care and care team relationships. That is why a cornerstone of our clinical practice is Sevaro’s dedication to small pods of regional provider hospital coverage. This is a best practice applied with years of providing Telestroke coverage in PSC/CSC, and Acute Stroke Ready Hospitals. Using a small pod of providers means keeping the total number of providers matched to sites low, this in turn keeps relationships strong between the pod of providers and our hospital partners. Care team continuity, and familiarity of working with the same pod on a regular basis, in our experience yields strong communication, and improved patient outcomes. It’s also a major satisfaction for both the hospital partners, patients, and Sevaro’s physicians. Looking closer at the patient perspective, we hear repeated feedback from the admitted stroke patient (and family) referencing both comfort and confidence when they see the same physician that first met them on screen during their initial ER stroke consult is their same assigned physician completing their daily rounding. A Sevaro physician often provides this continuity of care through recovery and discharge. The patient benefit is clear, and likewise having the same small pod of providers rounding on the same units week after week creates incredible bonds between the onsite nurses, advanced practice providers, and physicians; where the Sevaro physicians are true integrated members of the care team.

References:
http://www.ucihealth.org/news/2016/06/academic-medical-centers-future-of-healthcare - Only 2-2.5% of medical centers are academic medical centers